Managed Help Desk
We’ll change the way you feel about technical support
Our goal is clear. We’re here to help you get back to work so you can be productive again as quickly as possible. We’re here to make a difference. That means actually helping you solve problems rather than minimizing support costs by frustrating customers with escalation processes separated by long waits, boring hold music, and few answers. We’re empowered to do “whatever it takes” to support our customers. We can even log onto your machine (with your permission) to fix a problem.
Ask us for help first. SWFL IT Support can be your front-line support for all popular desktop applications, printers, mobile devices, and other computer-related problems. Because we’re just an email or a phone call away, your staff will save time and get help faster. We don’t give up. If the problem you’re experiencing is outside of our expertise or can’t be resolved remotely, we work to connect you to the right professional to help you. For example, we can conference you into the technical support department for a software or hardware vendor, escalate the issue to your on-premise IT staff (if applicable), or dispatch one of our highly certified engineers.
Four ways the Rapid Response Help Desk benefits your organization:
- Enterprise Support. Allows your organization to benefit from the expertise of an enterprise help desk team on a small business budget.
- Predictable Costs. Flat rate service allows you to better manage your IT budget for front-line help desk service.
- Productive Use of Resources. Your staff can be freed from day-to-day desktop support, enabling them to be more effective with more important tasks.
- Backed by Real People. Our US-based team of friendly and knowledgeable help desk staff is a team you can count on.